Terms of Service

1. Who these terms are with

Falen is provided by Kingspoint OÜ (organisation ID 12538207), a company registered in Estonia and trading as Falen, based in Tallinn, Estonia ("Falen", "we", "us"). By creating an account or using the service you agree to these terms on behalf of your organisation.

• Registered address: Jahu 1 - 95, Tallinn 10115, Estonia
• Organisation ID (registrikood): 12538207
• Contact: support@falen.io

2. The service

Falen is a web application for tracking company goals. It lets an organisation create departments and teams, set goals with owners, metrics and targets, record weekly check-ins, see which goals are on track or at risk, and view how goals ladder up to company priorities. Access is by invitation from an organisation admin, and sign-in is passwordless using a one-time code sent to your email address.

We may improve, change or remove features over time. We will not materially reduce the core functionality of a paid subscription during its term without notice.

3. Accounts and your responsibilities

• You must give accurate account information and keep it up to date.
• Because sign-in relies on email, you are responsible for the security of the email inboxes used to access Falen. Falen offers no separate password or second factor.
• Admins control who is invited to and removed from an organisation, and are responsible for having a lawful basis to enter other people's details into Falen.
• You are responsible for the content your users enter and for its accuracy.

4. Trial, subscription and billing

• Price. Falen costs a flat $89 per month for the whole organisation, with no per-user charge. VAT is added where applicable. For customers in the EU without a valid VAT identification number, Estonian VAT is charged at the prevailing rate. EU business customers who provide a valid EU VAT number may be subject to the reverse-charge mechanism. Customers outside the EU are not charged VAT.
• Trial. New organisations get a 14-day free trial. A payment card is required up front, and unless you cancel before the trial ends the subscription starts automatically and the first charge is taken.
• Payments. Billing is handled by Stripe. Card details are provided to and stored by Stripe, not by Falen, and are subject to Stripe's terms.
• Renewal. The subscription renews monthly until cancelled.
• Cancellation. You may cancel at any time. Cancellation takes effect at the end of the current billing period and access continues until then. Payments already made are non-refundable and we do not offer pro-rata refunds, except where required by law.
• Failed payments. If a payment fails we may suspend access after reasonable notice until the balance is settled.
• Price changes. We may change the price with at least 30 days' notice by email to account admins; the new price applies from your next renewal.

5. Acceptable use

You agree not to:

• break the law, infringe others' rights, or upload unlawful or harmful content;
• attempt to access another organisation's data, probe or bypass our security, or interfere with the service's operation;
• scrape, resell or provide the service to third parties outside your organisation, or use it to build a competing product;
• upload special-category personal data (health, biometric and similar) or payment card data into goal or check-in fields.

We may suspend accounts that breach this section, with notice where practical.

6. Intellectual property

Your data stays yours. You keep all rights in the content your organisation enters. You grant us a limited licence to host, process and display that content only to operate and support the service.

Our product stays ours. Falen, its software, design, branding and documentation remain the property of Kingspoint OÜ. These terms grant you a non-exclusive, non-transferable right to use the service during your subscription, and nothing more. If you send us feedback, we may use it freely without obligation.

7. Confidentiality and privacy

We treat your content as confidential and access it only to operate the service, resolve a fault, or where you ask us to or the law requires it. Our Privacy Policy explains what we process and who our sub-processors are. Where we process personal data on your behalf we do so as processor; a data processing agreement is available on request.

8. Availability and disclaimers

We work to keep Falen available and reliable, but the service is provided "as is" and we give no warranty that it will be uninterrupted, error-free or fit for a particular purpose. We do not currently offer a service level agreement or uptime commitment, and we do not offer a self-serve data export. Planned maintenance and faults may cause downtime.

9. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect or consequential loss, loss of profit, revenue, goodwill or data. Our total aggregate liability arising out of or in connection with these terms is limited to the total fees paid by you in the 12 months before the claim arose. Nothing limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under Estonian law.

10. Termination

You may stop using Falen and cancel your subscription at any time. We may suspend or terminate an account for material breach of these terms, non-payment, or unlawful use, giving notice where practical. On termination your access ends and your content is deleted in line with the retention section of our Privacy Policy. Ask us before termination if you need a copy of your data — exports are handled manually.

11. Changes to these terms

We may update these terms. For material changes we will email account admins at least 30 days before they take effect and update the date at the top of this page. Continuing to use Falen after that date means you accept the updated terms.

12. Governing law

These terms are governed by the laws of the Republic of Estonia, and the courts of Harju County Court, Tallinn have exclusive jurisdiction, without prejudice to mandatory consumer protection rights where they apply.

13. Contact

Questions about these terms: support@falen.io.